You acknowledge that the products sold through SkyBlodgett are personalized and made specifically for each order. Once an order is placed, it cannot be changed or canceled unless otherwise communicated by us to you for the specific order.
You acknowledge that the final printed products may vary from what is displayed on-screen due to differences in how colors appear on different devices. Any such variation that is not due to a printing error will not be considered a defect.
If defects are discovered, such as damage to the delivered products, errors in the number or quantity of the delivered products, or a lack of quality not caused by the original content provided by you, you must provide us with photographic or other documentary evidence of the defect. If we do not receive a complaint in writing within 30 days of receiving the product, we will not be liable for any defect.
If we determine, or you can substantiate, that a defect exists and it is not due to the carrier, force majeure, or other circumstances beyond our control, we will, at our discretion, either provide a reprint of the order to remedy the defect or offer a refund for the defective products.
If you purchase products for personal use through SkyBlodgett, we will provide a reprint or refund in accordance with the consumer laws applicable to your country of residence. However, we will not redeliver or refund the purchase price if the issue relates to the original content provided by you, for which you bear sole responsibility.
For non-personalized products, you may cancel your order within 14 days after receiving the product. If your order contains multiple non-personalized products that are shipped separately, you may cancel within 14 days of receiving the last product. You must notify us of your intent to cancel within this timeframe and return the product in its original condition at your own cost, including shipping costs and risk.
The remedies provided above are your sole remedies for any defective product, excluding, to the fullest extent permitted by law, any other remedies available to you (or the end customer).